Biodun Iginla, BBC News

Biodun Iginla, BBC News
Showing posts with label Oscar Munoz. Show all posts
Showing posts with label Oscar Munoz. Show all posts

Sunday, May 28, 2017

Laptops might be banned on all flights into and out of the US

 Mon May 29, 2017 |  03H:33  GMT/UTC/ZULU TIME
The United States might ban laptops from aircraft cabins on all flights into and out of the country as part of a ramped-up effort to protect against potential security threats, U.S. Homeland Security Secretary John Kelly said on Sunday.
In an interview on "Fox News Sunday," Kelly said the United States planned to "raise the bar" on airline security, including tightening screening of carry-on items.
"That's the thing that they are obsessed with, the terrorists, the idea of knocking down an airplane in flight, particularly if it's a U.S. carrier, particularly if it's full of U.S. people."
In March, the government imposed restrictions on large electronic devices in aircraft cabins on flights from 10 airports, including the United Arab Emirates, Qatar and Turkey.
Kelly said the move would be part of a broader airline security effort to combat what he called "a real sophisticated threat." He said no decision had been made as to the timing of any ban.
"We are still following the intelligence," he said, "and are in the process of defining this, but we're going to raise the bar generally speaking for aviation much higher than it is now."
Airlines are concerned that a broad ban on laptops may erode customer demand. But none wants an incident aboard one of its airplanes.
"Whatever comes out, we'll have to comply with," Oscar Munoz, chief executive officer of United Airlines (UAL.N), told the company's annual meeting last week.
Airlines were blindsided in January when President Donald Trump issued an executive order banning entry for 90 days to citizens from Iraq, Syria, Iran, Libya, Somalia, Sudan and Yemen, sending airlines scrambling to determine who could board and who could not. The order was later blocked in the courts.
In the case of laptops, the administration is keeping the industry in the loop. Delta Air Lines (DAL.N) said in a statement it "continues to be in close contact with the U.S. Department of Homeland Security," while Munoz applauded the administration for giving the company a "heads up."
"We've had constant updates on the subject," he said. "We know more than most. And again, if there's a credible threat out there, we need to make sure we take the appropriate measures."

MORE SCRUTINY OF CARRY-ONS
Among the enhanced security measures will likely be tighter screening of carry-on items to allow Transport Security Administration agents to discern problematic items in tightly stuffed bags.
Kelly said that in order to avoid paying fees for checking bags, people were stuffing them to the point where it was difficult to see through the clutter.
"The more stuff is in there, the less the TSA professionals that are looking at what's in those bags through the monitors can tell what's in them."
The TSA has begun testing certain new procedures at a limited number of airports, requiring people to remove additional items from carry-on bags for separate screenings.
Asked whether the government would expand such measures nationwide, Kelly said: "We might, and likely will."

Monday, April 10, 2017

Social Media outrage at United Airlines after passenger dragged from plane

Tue Apr 11, 2017 |  02H:59  GMT/UTC/ZULU TIME
United Airlines (UAL.N) sparked outrage on Monday for the treatment of a passenger who was physically dragged off a plane the airline had overbooked, and one of the security officers involved in the incident was placed on leave pending an investigation.
Videos posted online by other passengers showed a man screaming as officers yanked him from his seat on United Flight 3411 before it departed from Chicago O'Hare International Airport to Louisville, Kentucky, on Sunday.
The man, who appeared to be Asian, was seen being dragged down the aisle on his back by his hands, body limp, bleeding from the mouth, glasses askew and shirt pulled up above his navel. The videos sparked outrage on social media, the second time in less than a month that United was criticized for its treatment of passengers.
In a letter circulated to employees and seen by Reuters, United Chief Executive Officer Oscar Munoz did not apologize for the way the passenger was handled, writing that the passenger had "defied" security officers.
Munoz said there are lessons the company can learn from this situation, though he impressed that he "emphatically" stands behind his employees.
"We sought volunteers and then followed our involuntary denial of boarding process (including offering up to $1,000 in compensation)," Munoz wrote. "When we approached one of these passengers to explain apologetically that he was being denied boarding, he raised his voice and refused to comply with crew member instructions."
The Chicago Department of Aviation said in a statement that one of the officers did not follow protocol and added that he had been placed on leave pending a review for actions not condoned by the department.
The U.S. Department of Transportation (DOT) said it was reviewing whether United complied with overbook rules that require airlines to set guidelines on how passengers are denied boarding if they do not volunteer to give up their seats.
"While it is legal for airlines to involuntarily bump passengers from an oversold flight when there are not enough volunteers, it is the airline's responsibility to determine its own fair boarding priorities," a DOT spokesperson said in a statement.
'JUST KILL ME'
The incident was one of the top-trending topics on Twitter as users took to the website to express their anger toward the airline.
Video of the incident posted to Twitter account @Tyler_Bridges shows three security officers huddling over the seated passenger before dragging him to the floor.
Bridges said the man told United staff that he was a doctor and had to return home to his patients.
The airline said it had asked for volunteers to leave because additional flight crew needed to get to Louisville.
Many social media users criticized United for how it handled the situation.
"Apologize for saying you 'had to' do this. There were other options and you know it," user @TessaDare wrote in a series of posts retweeted thousands of times. "Apologize for creating and allowing a corporate culture that says it's okay to treat passengers with such disregard and disdain."

In Bridges' video, a woman asks: "Can't they rent a car for the pilots and have them drive?" Two uniformed men then reach into the man's seat and snatch him from his chair.
Fellow passenger Jayse D. Anspach, who goes by @JayseDavid on Twitter, wrote: "No one volunteered (to leave), so @United decided to choose for us. They chose an Asian doctor and his wife."
"It looked like he was knocked out, because he went limp and quiet," Anspach wrote, "and they dragged him out of the plane like a rag doll."
Another video shows the distressed man, still disheveled from the wrangle, returned to the cabin, clinging onto a curtain at the back of the plane and repeating: "Just kill me. Kill me," and "I have to go home," as blood streaked down his mouth.
Much of the online uproar surrounded the appropriateness of removing a paying customer in order to accommodate airline staff.
"They bloodied a senior citizen & dragged him off the plane so THEIR OWN STAFF could take his seat," one Twitter user wrote.
Other social media users questioned whether the man would have been removed as forcefully had he not been Asian.
Late last month, two teenage girls dressed in leggings were denied boarding on a United flight from Denver to Minneapolis because their form-fitting pants did not conform to the dress code for employees or family members using free passes.